Remote Healthcare Instructional Designer

Lever, Inc.; New York (NY); Hybrid; USD 102,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

OneMedical membership

401(k) with company match

Flexible PTO

Wellbeing stipend

Learning stipend

Paid parental leave

Fertility benefits

Pet insurance

Student loan refinancing

Mindfulness resources

Job summary

Ro is a direct-to-patient healthcare company delivering telehealth, labs, and pharmacy services. As an Instructional Designer on Ro’s Care Delivery team, you’ll design scalable learning for frontline patient care teams, partnering with Clinical, Operations, Product, Quality & Safety to translate complex information into practical learning that equips teams to deliver high‑quality care at scale.

You’ll support onboarding, ongoing development, and changes to programs, products, systems, and

Qualifications

• 5+ years of experience in a clinical / healthcare training role.
• Experience training in a telemedicine setting preferred.
• Clinical experience (incl. RN) preferred.
• Strong instructional design expertise, including adult learning principles, needs analysis, measurable learning objectives, application‑based learning, and assessment design.
• Proven ability to translate complex clinical, technical, and operational information into clear, practical learning experiences.
• Experience partnering with clinical subject matter experts and cross‑functional stakeholders to develop accurate, effective learning solutions.
• Hands‑on experience developing across learning modalities and technologies, including eLearning tools such as Articulate 360 (Rise and Storyline); experience with LMS platforms and learning analytics is a plus.
• A high sense of ownership, strong attention to detail, and comfort managing multiple projects and evolving priorities in a fast‑paced environment.

Responsibilities

• Design & develop learning end-to-end, creating engaging, asynchronous-first learning.
• Build for scale by coordinating across teams and tailoring content for different workflows and audiences.
• Translate complex information with SMEs to produce practical learning for frontline teams.
• Enable continuous learning: maintain materials for onboarding, development, and program updates.

Skills

Clinical training

Telemedicine

RN experience

Instructional design

Needs analysis

Objectives design

Assessment design

SME collaboration

Articulate 360

LMS analytics

Project management

Tools

Articulate 360 (Rise)

Articulate Storyline

LMS platforms

Job description

Ro is a direct-to-patient healthcare company delivering telehealth, labs, and pharmacy services. As an Instructional Designer on Ro’s Care Delivery team, you’ll design scalable learning for frontline patient care teams, partnering with Clinical, Operations, Product, Quality & Safety to translate complex information into practical learning that equips teams to deliver high‑quality care at scale.

You’ll support onboarding, ongoing development, and changes to programs, products, systems, and