Instructional Designer

Ro; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Ro is a direct-to-patient healthcare company delivering care at scale. We are seeking an experienced Instructional Designer on Ro’s Care Delivery team to design scalable learning for frontline patient care teams, including clinical and operational staff.

You will partner with Clinical, Operations, Product, Quality Safety and other experts to translate complex information into practical learning that improves on-the-job performance and decision-making.

Qualifications

• Experience designing scalable learning experiences for frontline patient care teams.
• Ability to translate complex clinical information into practical learning.
• Ability to work with clinical and technical complexity in a fast-moving environment.

Responsibilities

• Design and develop scalable learning experiences for frontline patient care teams.
• Partner with Clinical, Operations, Product, Quality Safety, and other subject matter experts to translate complex information into clear, practical learning.

Job description

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As an Instructional Designer on Ro’s Care Delivery team, you will design and develop scalable learning experiences for our frontline patient care teams, including the clinical and operational teams that deliver and support care. You will partner closely with Clinical, Operations, Product, Quality Safety, and other subject matter experts to translate complex and evolving information into clear, practical learning that equips our teams with the knowledge and skills they need to deliver high-quality care at scale.

You will support learning across the employee lifecycle, from onboarding and ongoing development to new clinical programs, product launches, updated guidelines, systems, policies, and workflows. You will determine the right learning approach for each team (both clinical and non‑clinical) and deliver scalable training that emphasizes practical application, decision‑making, and performance on the job.

You are an experienced instructional designer who is comfortable working with clinical and technical complexity. You identify what learners truly need to know and do and turn that information into effective, engaging learning experiences. You bring strong attention to detail, sound instructional judgment, and a hands‑on, solutions‑oriented approach to working in a fast‑moving environment.