Instructional Designer

Roman Health Pharmacy LLC; New York (NY); Hybrid; USD 102,000 - 132,000; Full time

Benefits offered by this job

Health benefits

FSA (Healthcare)

401(k) with company match

Flexible PTO

Wellbeing stipend

Parental leave

Pet insurance

Student loan refinancing

Mindfulness resources

Job summary

Ro is seeking an experienced Instructional Designer to build scalable learning for frontline patient care teams. You will translate clinical and operational information into practical, accessible learning that supports onboarding, ongoing development, and new programs.

You will partner with Clinical, Operations, Product, and Quality & Safety SMEs to tailor content for diverse roles, ensuring outcomes-focused training across modalities using Articulate 360 and LMS tools.

Qualifications

• 5+ years in clinical/healthcare training
• Telemedicine training experience preferred
• RN/clinical background preferred
• Strong instructional design, adult learning, outcomes-driven
• Translate complex clinical/technical information into practical learning
• Collaborate with SMEs and cross-functional stakeholders
• Experience with multiple learning modalities and Articulate 360
• Ownership mindset with multiple projects in fast-paced environments

Responsibilities

• Design and develop scalable learning experiences for frontline care teams
• Create modular, scalable content for different roles and audiences
• Collaborate with Clinical, Operations, Product, and Quality & Safety SMEs
• Develop onboarding, ongoing development, and change-management learning

Skills

Instructional design

Adult learning

Needs analysis

Learning objectives

Assessment design

Cross-functional

eLearning (Articulate 360)

LMS knowledge

Tools

Articulate 360 (Rise/Storyline)

LMS platforms

Learning analytics

Job description

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As an Instructional Designer on Ro’s Care Delivery team, you will design and develop scalable learning experiences for our frontline patient care teams, including the clinical and operational teams that deliver and support care. You will partner closely with Clinical, Operations, Product, Quality & Safety, and other subject matter experts to translate complex and evolving information into clear, practical learning that equips our teams with the knowledge and skills they need to deliver high-quality care at scale.

You will support learning across the employee lifecycle, from onboarding and ongoing development to new clinical programs, product launches, updated guidelines, systems, policies, and workflows. You will determine the right learning approach for each team (both clinical and non-clinical) and deliver scalable training that emphasizes practical application, decision-making, and performance on the job.

You are an experienced instructional designer who is comfortable working with clinical and technical complexity. You identify what learners truly need to know and do and turn that information into effective, engaging learning experiences. You bring strong attention to detail, sound instructional judgment, and a hands-on, solutions-oriented approach to working in a fast-moving environment.

What you’ll do

• Design & develop learning | Own instructional design projects end-to-end, creating engaging, asynchronous-first learning.

• Build for scale | Coordinate across teams to identify shared learning needs and build modular content that can be scaled across roles and audiences, while tailoring learning where workflows, responsibilities, or clinical scope differ.

• Translate complexity | Partner with Clinical, Operations, Product, Quality & Safety, and other SMEs to turn complex and evolving information into clear, practical learning for frontline teams.

• Enable continuous learning | Create and maintain learning materials that effectively support onboarding, ongoing development, and changes to programs, products, systems, and workflows.

What you’ll bring

• 5+ years of experience in a clinical / healthcare training role.

• • Experience training in a telemedicine setting preferred

  • Clinical experience (incl. RN) preferred.

• Strong instructional design expertise, including adult learning principles, needs analysis, measurable learning objectives, application-based learning, and assessment design.

• Proven ability to translate complex clinical, technical, and operational information into clear, practical learning experiences.

• Experience partnering with clinical subject matter experts and cross-functional stakeholders to develop accurate, effective learning solutions.

• Hands-on experience developing across learning modalities and technologies, including eLearning tools such as Articulate 360 (Rise and Storyline); experience with LMS platforms and learning analytics is a plus.

• A high sense of ownership, strong attention to detail, and comfort managing multiple projects and evolving priorities in a fast-paced environment.

We’ve Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership

• Healthcare and Dependent Care FSA

• 401(k) with company match

• Flexible PTO

• Wellbeing + Learning & Growth stipends

• Paid parental leave + Fertility benefits

• Pet insurance

• Student loan refinancing

• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $101,600 - $131,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [e-mail].

See our California Privacy Policy here.