Remote Healthcare Customer Service Specialist

Sagility; Hartford (CT); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentives

Paid training

Health coverage after 90 days

Wellness programs

Career advancement opportunities

Daily Pay

401(k) with employer contribution

PTO

Tuition Reimbursement

Life Insurance

Disability insurance

FSA

EAP

Job summary

Sagility is seeking Remote Customer Service Representatives to support our healthcare call center. You will handle inbound calls, resolve inquiries, and document details with accurate, empathetic communication.

This role requires at least one year in a call center and a high school diploma, with strong internet and a private home workspace. Competitive hourly pay ranges from $14 to $15, plus incentives and benefits after onboarding.

Qualifications

• 1 year of call center experience required.
• High School Diploma or equivalent.
• Must be 18 years or older.
• Reliable attendance with no absences in the first 90 days.
• Typing speed of 25 WPM.
• Secure, private home workspace with hardwired internet.
• Flexible availability, including weekends.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication skills

Typing 25 WPM

Computer skills

Healthcare experience

Call center experience

Education

High School Diploma or equivalent

Job description

Sagility is seeking Remote Customer Service Representatives to support our healthcare call center. You will handle inbound calls, resolve inquiries, and document details with accurate, empathetic communication.

This role requires at least one year in a call center and a high school diploma, with strong internet and a private home workspace. Competitive hourly pay ranges from $14 to $15, plus incentives and benefits after onboarding.