Remote Healthcare Customer Care I – Ohio

CareSource; North Olmsted (OH); Hybrid; USD 49,456,000 - 78,936,000; Full time

Job summary

CareSource is seeking a Customer Care Specialist I in Ohio to assist members, beneficiaries, and providers with routine service inquiries and education. The role emphasizes accurate documentation, HIPAA compliance, and outstanding customer service in a fast-paced setting.

The position requires a high school diploma, strong communication skills, and the ability to work independently or in a team. Prior call center experience will be an advantage, with the opportunity for mentorship and growth

Qualifications

• High School Diploma or equivalent is required.
• Two years customer service experience is preferred.
• Customer Service experience in a call center is preferred.

Responsibilities

• Resolve routine service inquiries from members, beneficiaries, or providers.
• Research, follow up, and resolve open/pending issues to ensure satisfaction.
• Build and strengthen member/provider relationships with quality service.
• Maintain documentation of all communications.
• Mentor new hire employees.
• Adhere to HIPAA, state, and federal regulations.
• Adhere to policies and procedures.
• Perform other job-related instructions.

Skills

Critical thinking

Listening

Written communication

Phone etiquette

Attention to detail

Multitasking

Teamwork

Typing 35 WPM

Windows proficiency

Education

High School Diploma or equivalent

Tools

Windows

Job description

CareSource is seeking a Customer Care Specialist I in Ohio to assist members, beneficiaries, and providers with routine service inquiries and education. The role emphasizes accurate documentation, HIPAA compliance, and outstanding customer service in a fast-paced setting.

The position requires a high school diploma, strong communication skills, and the ability to work independently or in a team. Prior call center experience will be an advantage, with the opportunity for mentorship and growth