Remote Healthcare Customer Service Advocate

Sagility; Fargo (ND); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Daily Pay

Medical coverage after 90 days

401(k) with employer contribution

PTO and life insurance

Tuition Reimbursement

Job summary

Sagility is hiring a Remote Customer Service Representative for its healthcare call center. You will handle inbound calls, research inquiries, and document interactions accurately from a home office.

Role emphasizes empathy, professional communication, and meeting daily quality targets. Experience in healthcare and a year in a call center are preferred, with comprehensive benefits and a structured training program.

Qualifications

• Clear communication and empathy in interactions with customers.
• Ability to document calls accurately and efficiently.
• Comfort with a fast-paced, team-oriented work style.
• Proficiency in navigating standard computer applications and systems.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and resolve customer inquiries effectively.
• Accurately document call details for quality and analytics.
• Communicate empathetically and professionally with customers.
• Meet daily team goals for quality and customer satisfaction.

Skills

Strong communication

Interpersonal skills

Fast-paced environment

Typing 25 WPM

Reliable attendance

Education

High School Diploma or equivalent

Job description

Sagility is hiring a Remote Customer Service Representative for its healthcare call center. You will handle inbound calls, research inquiries, and document interactions accurately from a home office.

Role emphasizes empathy, professional communication, and meeting daily quality targets. Experience in healthcare and a year in a call center are preferred, with comprehensive benefits and a structured training program.