Remote Healthcare Customer Advocate

Sagility; Columbia (SC); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health coverage after 90 days

401(k) with employer contribution

Paid Time Off (PTO)

Tuition Reimbursement

Job summary

Sagility is seeking a remote Customer Service Representative to join our call center team. You will handle inbound calls, research resolutions, document details, and communicate with empathy to ensure high-quality service for healthcare clients.

Volunteers for paid training in a virtual environment and opportunities for career advancement are offered; medical coverage begins after 90 days. This role supports a remote workforce based in the United States.

Qualifications

• 1 year of call center experience required.
• High School Diploma or equivalent.
• Must have reliable attendance with no absences in the first 90 days.
• Typing speed of at least 25 WPM and a private home workspace.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication skills

Interpersonal skills

Fast-paced environment

Customer service

Education

High School Diploma or equivalent

Tools

Typing 25 WPM

Basic computer applications

Job description

Sagility is seeking a remote Customer Service Representative to join our call center team. You will handle inbound calls, research resolutions, document details, and communicate with empathy to ensure high-quality service for healthcare clients.

Volunteers for paid training in a virtual environment and opportunities for career advancement are offered; medical coverage begins after 90 days. This role supports a remote workforce based in the United States.