Remote Healthcare Communicator

inizio; United States; Remote; USD 18,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Paid holidays

Life insurance

Maternity/Paternity leave

Career development

Job summary

Inizio Engage is seeking an experienced inbound call center professional to support a leading biotechnology partner. You will maintain quality, follow scripts, and capture information in program databases while communicating clearly with callers and working across multiple projects.

The role requires a Bachelor's degree or equivalent, excellent verbal and written communication, and flexibility to rotate shifts including evenings and occasional Saturdays. Prior HIPAA familiarity is a plus.

Qualifications

• Bachelor's degree or equivalent work-related experience.
• Inbound Call Center experience required.
• Excellent verbal, written, and listening communication skills.
• Ability to join frequent meetings and calls without disruption.
• Flexibility in scheduling for rotating shifts to accommodate the needs of the business.
• HIPAA awareness and confidentiality ethics.

Responsibilities

• Maintain excellent quality standards for client programs and accurately capture information in program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers empathetically and explain medical terminology as needed.
• Possess strong organizational skills and manage multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Support administrative tasks as needed beyond telecommunication duties.
• Safeguard patient privacy under HIPAA guidelines.

Skills

Inbound Call Center

Verbal communication

Written communication

Education

Bachelor's degree or equivalent

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses.

Representing clients on a variety of projects via inbound/outbound telecommunication.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

HOURLY RATE: $18/hr Must be open to work an 8 hour shift between 8am-Midnight and occasional Saturdays

Why You’ll Love Working Here

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We're also proud to be recognized for creating an exceptional employee experience:

• Best Place to Work in BioPharma - 2022, 2023, 2025
• Certified Great Place to Work® - 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

What do you need for this position?

• Bachelor's degree or equivalent work-related experience.
• Inbound Call Center experience required.
• Excellent verbal, written, and listening communication skills.
• Ability to join frequent meetings and calls without disruption or disconnecting
• Competency with a computer keyboard and mouse. Technically savvy.
• Pleasant and professional telephone manner.
• Flexibility in scheduling for rotating shifts to accommodate the needs of the business

The base pay range for this position is $12.60/hr - $ 23.40/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any informa