Remote Healthcare Collections Specialist

Freddie Mac; Aurora (CO); Hybrid; USD 43,000 - 51,000; Full time

Job summary

A leading healthcare customer service company seeks dedicated professionals to resolve unpaid accounts and assist patients. With competitive pay up to $43,680 annually and opportunities for remote work, this position emphasizes skills in collections and customer service. The role offers paid training and career growth in a supportive environment, making it an excellent opportunity for individuals passionate about providing excellent service.

Benefits

Work from home flexibility

Paid training program

Career advancement opportunities

Award-winning workplace

Qualifications

• Minimum of 2 years of professional experience with demonstrated retention history.
• Prior collections experience handling delinquent accounts.
• Advanced beginner to intermediate skills in Microsoft Office Suite.

Responsibilities

• Provide outstanding customer service while resolving unpaid healthcare accounts.
• Assist patients in understanding their bills and establish payment plans.
• Process credit card and ACH payments accurately.

Skills

Customer Service

Collections

Microsoft Office Suite

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Customer Service

Why consider this job opportunity:
- Salary up to $43,680 per year, plus monthly uncapped commission opportunity
- Award-winning workplace recognized as a Top 10 Best Place to Work in Collections (2022-2024)
- Opportunity for career advancement and growth within the organization
- Work from home flexibility with modified in-office options for those who prefer an office setting
- Family-owned business culture where employees are valued and their voices are heard
- Paid training program to enhance your skills and knowledge

What to Expect (Job Responsibilities):
- Provide outstanding customer service while resolving unpaid healthcare accounts through inbound and outbound calls
- Assist patients and their families in understanding their bills and answering questions regarding their debts
- Collaborate with patients to establish affordable payment plans and settlements for outstanding balances
- Process credit card and ACH check payments over the phone accurately
- Document all work efforts promptly and adhere to relevant Federal and State laws and regulations

What is Required (Qualifications):
- Must be a resident of Colorado, Wyoming, or Montana
- Minimum of 2 years of professional experience with a demonstrated history of retention
- Prior collections experience handling delinquent accounts
- High school diploma or GED
- Advanced beginner to intermediate skills in Microsoft Office Suite (Outlook, Word, Excel)

How to Stand Out (Preferred Qualifications):
- Experience in customer service and/or healthcare preferred
- Bilingual English/Spanish skills
- Typing speed of 40+ WPM with 90% accuracy
- Experience working from home preferred
- Prior collections experience preferred

#HealthcareCustomerService #Collections #CareerGrowth #RemoteWork #TopEmployer

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