Remote Healthcare Client Success Manager

Guidehealth; Chicago (IL); Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Work from Home

Healthcare benefits

401(k) match

Life and Disability insurance

Employee Assistance Program (EAP)

Paid time off

Paid parental leave

Learning and development resources

Job summary

Guidehealth in a fully remote setting seeks a Client Business Manager to support client onboarding, operational support, and service delivery across health plans and providers. You will partner with clients, health plans, and internal teams to ensure seamless operations and measurable outcomes in shared and full-risk arrangements.

You’ll own onboarding, ongoing support, and delegated services, maintain regulatory and contract compliance, track performance metrics, and drive improvements with

Qualifications

• Bachelor’s degree preferred; associate degree or equivalent experience considered.
• 3+ years of experience in healthcare operations, managed care, IPA operations, health plan operations, or a related field.
• Experience owning or contributing meaningfully to client facing operational work, with demonstrated accountability for outcomes.
• Demonstrated verbal and written communication skills, including the ability to listen actively, run structured client meetings, and communicate clearly with clients, health plan partners, and cross-functional teams.
• Strong organizational skills and the ability to track multiple workstreams, deadlines, and deliverables across a client portfolio.
• Strong analytical and problem solving skills, with the ability to work through operational issues across multiple functions and stakeholders.
• Ability to manage a portfolio of clients and competing priorities independently in a fast paced environment.
• Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams) and ability to learn multiple systems.
• Driver’s license and reliable transportation (25% travel in Chicago area required).

Responsibilities

• Own client onboarding, ongoing operational support, and service delivery for assigned clients.
• Build strong relationships with client administrators, network providers, and management teams to support satisfaction and retention.
• Manage the operational delivery of delegated services for assigned clients, including Eligibility, UM, PHM, Claims, Quality, CX, and Credentialing/Provider Relations.
• Ensure regulatory and contract compliance across assigned clients; prepare monthly delegated services report-outs and quarterly executive review materials; support audits.
• Track, analyze, and report on operational data and performance metrics using Guidehealth’s tools to drive issues to resolution.
• Own eligibility, capitation, and reconciliation processes; coordinate with Finance and Eligibility to resolve discrepancies.
• Contribute to new client implementations, scope expansions, and cross-client initiatives such as platform transitions and accreditation renewals.
• Track SLA performance and maintain 100% compliance; drive remediation with internal owners and report status to leadership.
• Lead client operational meetings and participate in committees and monthly close meetings.
• Conduct regular client check-ins, satisfaction reviews, and quarterly executive business reviews; track CSAT and NPS.
• Serve as escalation owner for denials, authorization issues, eligibility questions, provider complaints, and other operational issues.
• Support renewal cycles, including SLA restructuring and PMPM input; maintain Renewals Master Tracker.
• Represent Guidehealth at industry forums and translate regulatory changes into operational actions.
• Maintain accurate client contract documentation and SLA schedules.

Skills

Healthcare operations

Client operations

Communication skills

Organizational skills

Analytical skills

Portfolio management

MS 365

Travel

Education

Bachelor’s degree preferred

Associate degree or equivalent experience

Tools

EMR systems

Payer portals

Guidehealth applications

Microsoft 365

Job description

Guidehealth in a fully remote setting seeks a Client Business Manager to support client onboarding, operational support, and service delivery across health plans and providers. You will partner with clients, health plans, and internal teams to ensure seamless operations and measurable outcomes in shared and full-risk arrangements.

You’ll own onboarding, ongoing support, and delegated services, maintain regulatory and contract compliance, track performance metrics, and drive improvements with