Remote Partner Success Manager, Healthcare

Brook; Boston (MA); Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health support (Spring Health)

Flexible PTO and sick time

Generous holiday schedule

401(k) with company match

Employee referral bonus

Job summary

Brook, The Remote Care Company, is seeking a Partner Success Manager to own a book of healthcare partnerships — health systems, provider groups, and health plans — and be the day‑to‑day bridge between partner needs and Brook’s clinical, operational, and product teams.

You will drive retention, adoption, and growth, run regular business reviews, surface expansion opportunities, and coordinate across Partner Operations, Product, and Data to deliver on commitments.

Qualifications

• 3–5 years in partner success, customer success, or account management, ideally with healthcare partners.
• Track record of driving retention, adoption, and satisfaction across a book of accounts.
• Comfortable leading business reviews and day-to-day partner conversations with clinical and operational stakeholders.
• Strong organization and analytical comfort — interprets performance data and turns it into action.
• Excellent written and verbal communication.
• Bachelor’s degree or equivalent experience.
• Comfortable using AI tools to work efficiently, with the judgment to verify output.

Responsibilities

• Owns a book of partner accounts, building trust across clinical, operational, and executive contacts.
• Serves as the first point of contact and the escalation path for partner questions and issues.
• Develops and maintains an account plan for each partner, aligning Brook’s capabilities to their goals.
• Drives retention, adoption, and growth toward measurable outcomes.
• Leads regular business reviews and surfaces expansion opportunities.
• Coordinates with Partner Operations, Product, and Data to deliver on partner commitments.

Skills

Relationship management

Analytical skills

Communication

Healthcare partner experience

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

HubSpot

Gainsight

Job description

Brook, The Remote Care Company, is seeking a Partner Success Manager to own a book of healthcare partnerships — health systems, provider groups, and health plans — and be the day‑to‑day bridge between partner needs and Brook’s clinical, operational, and product teams.

You will drive retention, adoption, and growth, run regular business reviews, surface expansion opportunities, and coordinate across Partner Operations, Product, and Data to deliver on commitments.