Remote Healthcare Call Center Specialist

Progressive Technology; United States; Remote; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive health insurance

401(k) with company match

Paid time off

Equipment stipend for remote work

Job summary

A leading healthcare technology firm is seeking Remote Healthcare Call Center Representatives to assist patients with inquiries, appointment scheduling, and insurance verification. This fully remote position requires a compassionate individual with excellent communication skills and at least one year of relevant experience. Join us to make a meaningful impact in healthcare while enjoying flexible working hours.

Qualifications

• Minimum 1 year of experience in customer service or call center role required.
• Prior experience in a healthcare or insurance environment preferred.
• Familiarity with HIPAA guidelines is a plus.

Responsibilities

• Handle inbound and outbound calls from patients and healthcare providers.
• Assist with appointment scheduling and insurance authorizations.
• Accurately document all call interactions and maintain patient records.

Skills

Excellent verbal and written communication skills

Strong customer service orientation

Active listening skills

Proficiency with computers and CRM tools

Typing speed of at least 40 WPM

Education

High School Diploma or GED (required)

Associates or Bachelors degree (preferred)

Tools

Call center software

Job description

A leading healthcare technology firm is seeking Remote Healthcare Call Center Representatives to assist patients with inquiries, appointment scheduling, and insurance verification. This fully remote position requires a compassionate individual with excellent communication skills and at least one year of relevant experience. Join us to make a meaningful impact in healthcare while enjoying flexible working hours.