Remote Healthcare Call Center Representative

Conduent Commercial Solutions, LLC; Denver (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Remote Call Center Representative, where you will provide exceptional customer service in healthcare. This role requires strong communication skills and the ability to manage multiple systems while ensuring customer satisfaction. Enjoy health benefits from day one and flexible working hours.

Benefits

Health benefits including medical, dental, and vision coverage

Paid time off

Qualifications

• At least 6 months of customer service experience.
• Ability to complete a paid training program with full attendance.

Responsibilities

• Assist customers with healthcare-related inquiries.
• Manage 30-40 systems and 25-40 calls daily.

Skills

Communication

Customer Service

Education

High school diploma, GED, or college degree

Job description

Remote Call Center Representative

We are seeking compassionate individuals with a passion for helping others to join our Customer Experience team. As a representative, you will assist customers with healthcare-related inquiries, ensuring positive interactions through excellent customer service and communication skills. Punctuality and dependability are essential for success in this role.

The pay rate is $16.00 per hour, with hours of operation from Monday to Sunday, 8:00 AM to 10:00 PM EST. Flexibility to work during these hours, including weekends, is required.

Training will last 7 weeks in a classroom setting, followed by 2 weeks of nesting.

Health benefits, including medical, dental, and vision coverage, are available from day one. Paid time off is accrued after approximately 6 months of employment.

Responsibilities include managing 30-40 systems and 25-40 calls daily, navigating multiple computer systems simultaneously while assisting customers, and maintaining a dedicated, distraction-free workspace.

Expect to handle calls related to benefits overview and claim status inquiries.

Minimum requirements:

1. Successful completion of customer service assessment and typing test
2. High school diploma, GED, or college degree
3. At least 6 months of customer service experience
4. Ability to complete a paid training program with full attendance
5. Successful background check

Equipment provided includes a computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables. A home internet connection with at least 25 Mbps download and 10 Mbps upload speed is required, with a wired Ethernet connection preferred. A quiet, clutter-free workspace is mandatory during working hours.

The application process is quick, taking less than 20 minutes, including profile submission, prescreen questions, a typing test, and a role-fit assessment.

Note: We are not hiring in specific states and metro areas listed in the original description.

Join us to make a meaningful impact and grow with a forward-thinking team. We are an Equal Opportunity Employer committed to diversity and inclusion. Reasonable accommodations are available upon request.