Remote Call Center Representative

Lensa; Denver (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading career site is seeking a Remote Call Center Representative to assist with healthcare-related inquiries. The role involves managing call volumes, providing thorough solutions, and requires a high school diploma or equivalent. Flexible hours and career growth opportunities are available, along with comprehensive benefits from day one.

Benefits

Medical, Dental, and Vision benefits

Paid time off accrued after 180 days

Training provided

Qualifications

• Must pass customer service assessment & typing test.
• Complete a mandatory paid training program with 100% attendance.
• Successful background check required.

Responsibilities

• Manage incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims.
• Strive for one-call resolution by answering unasked questions.
• Utilize multiple client systems to provide accurate information.

Skills

Empathy

Problem-solving

Multi-tasking

Active listening

Education

High school diploma, GED, or college degree

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Conduent, is seeking professionals. Apply via Lensa today!

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Representative

We are seeking individuals who are passionate about helping others, possess natural empathy, and provide thorough solutions for healthcare-related inquiries. If you find fulfillment in making a positive impact on people's lives, solving complex issues, and offering effective solutions, this role is for you. While call center experience is a plus, it is not a requirement.

There are plenty of career growth opportunities within the healthcare team!

You must be flexible: the hours of operation are between 8:00am-11:00pm EST MON-SAT.

The Pay Rate is $16.00 per hour.

Training: 9:00am – 5:30pm EST - Training is 7 Weeks Classroom and 2 Weeks Nesting & you cannot miss a day.

Paid time off is accrued after 180 days (about 6 months) of employment.

Medical, Dental, and Vision benefits are available on the 1st day of employment.

Successfully learn 15-20 systems and average 30-40 calls per day.

About The Healthcare Call Center Representative

Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics.

Fully explain the Medicare Part D and/or Part C Medicare Advantage Programs. Answer all questions related to the program levels.

Actively listen to understand customers’ needs and answer their questions, including callbacks and follow-up calls as needed.

Strive for one-call resolution by answering the unasked questions and taking all necessary actions to resolve members' issues.

Navigate members’ plan benefits, review client policies and procedures, and use provided resources to comply with regulatory guidelines.

Utilize multiple client systems to provide accurate information.

Effectively multi-task and demonstrate proficiency in problem-solving skills.

Politeness and a strong focus on service are important requirements.

A Few Questions You Can Expect

Can you tell me if eyeglasses will be covered under this policy?

I lost my ID Card; can you help me get another one?

Requirements for Remote Call Center Representative:

Successfully complete customer service assessment & typing test.

Pass a customer service assessment.

High school diploma, GED, or college degree.

Complete a mandatory paid training program with 100% attendance.

Successful background check required.

Equipment and workspace requirements:

We provide all equipment: computer, monitor, mouse, keyboard, headset, Ethernet cord, power cables.

You must have a home internet connection with 25 Mbps download and 10 Mbps upload speed (check via speedtest.googlefiber.net).

Must be able to connect directly via Ethernet; satellite or wireless internet are not acceptable.

Must have a quiet, distraction-free workspace, free of clutter and interruptions during working hours.

Application process:

Application takes less than 20 minutes, including:

• Basic profile info (2 min)
• Pre-screen questions (3 min)
• Typing test (2 min)
• Role fit assessment (10 min)

Complete the application promptly to be considered. Use public computers if necessary.

We are not hiring in AK, CA, HI, MA, IL, MT, NY, WA, CT, and certain metro areas.

Salary range is $16/hr, with potential bonuses or incentives. Benefits include health insurance, dental, vision, life/disability insurance, retirement plan, paid holidays, and PTO.

Conduent is an Equal Opportunity Employer and provides accommodations upon request.