Remote Call Center Representative

TEKsystems; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to enhance the enrollment experience for families in their online educational programs. This fully remote role involves assisting families, maintaining records, and ensuring a superior customer experience. The ideal candidate will have strong communication skills and prior call center experience. Benefits include medical, dental, and vision coverage, along with a competitive pay structure.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 1-2+ years of related call center experience.
• Reliable internet connection and a distraction-free workspace.

Responsibilities

• Assist families via inbound calls with questions and account updates.
• Maintain and document student records accurately in online systems.
• Participate in outbound calls for onboarding and retention.

Skills

Communication

Interpersonal Skills

Time Management

Education

High School Diploma or equivalent

Job description

Project Overview: The Customer Service Representative works to build and maintain positive relationships with families interested in enrolling in our online educational programs. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families make informed enrollment decisions.

Key Responsibilities:

1. Assist families via inbound calls with questions and account updates.
2. Advocate for students to help them navigate their enrollment experience.
3. Review student accounts to address outstanding tasks and recommend actions for success.
4. Organize workflow to ensure time management, data integrity, communication, and student retention.
5. Maintain and document student records accurately in online systems.
6. Participate in outbound calls for onboarding and retention.
7. Protect student privacy by complying with FERPA regulations.
8. Perform other assigned duties as needed.

Requirements:

• 1-2+ years of related call center experience.
• Transferable experience includes call center, retention, enrollment, etc.
• Excellent communication and interpersonal skills.
• Ability to build rapport and establish trust with prospective students and families.
• Reliable internet connection and a distraction-free workspace.
• Must have HS Diploma or equivalent.

Details:

• 100% remote | Equipment provided
• Pay: $17/hr.
• Pay cycle - weekly | medical, dental & vision benefits offered.
• Schedule: Monday - Friday | 9:00am - 6:00pm EST
• Anticipated Start Date: July 7th, 2025.
• This position is a contract role anticipated to go through October 31, 2025.

Pay and Benefits:

The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on May 23, 2025.

About TEKsystems and TEKsystems Global Services:

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.