Remote Healthcare Call Center Representative

Conduent; Connecticut; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Remote Call Center Representative to join their dynamic Customer Experience team. This role is perfect for those who are passionate about helping others and have excellent communication skills. You'll assist customers with healthcare-related inquiries, ensuring they receive the support they need. With a focus on punctuality and dependability, you'll thrive in a fast-paced environment, managing a steady stream of calls while navigating various systems. Join a culture that values individuality and offers a comprehensive benefits package from day one, including health insurance and paid time off.

Benefits

Health Benefits

Paid Time Off

Flexible Hours

Paid Training

Qualifications

• 6 months of customer service experience required.
• Ability to complete mandatory training with 100% attendance.

Responsibilities

• Manage high volume of incoming calls from customers.
• Navigate multiple computer systems while assisting customers.

Skills

Customer Service

Communication Skills

Computer Navigation

Education

High School Diploma

GED

College Degree

Tools

Computer

Headset

Ethernet Connection

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Remote Call Center Representative**

We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these healthcare-related calls. As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their healthcare coverage. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

The pay rate is $16.00 an hour.

Hours of Operation Monday-Sunday 8:00AM - 10:00PM EST. Must have flexibility to work anytime during these hours, including weekends.

Training Duration: 7 Weeks in a classroom and 2 weeks Nesting.

Health benefits medical, dental and vision are available on 1 st day of employment.

Paid time off is accrued after 180 days (about 6 months) of employment.

Successfully manage 30-40 systems and 25-40 calls per day.

**Responsibilities for Remote Call Center Representative:**

Manage a steady, high volume of incoming calls from customers.

Computer navigation experience is necessary.

You will navigate multiple computer systems at a time while speaking with customers and solving issues by phone.

You must be at your desk for the duration of your shift (other than scheduled breaks and lunch).

Receive back-to-back calls in a fast-paced environment for your shift.

**A few questions you can expect:**

Can you provide me with a basic overview of benefits I am enrolled in?

What is the status of my submitted claim?

**Requirements for Remote Call Center Representative:**

Successfully complete customer service assessment & typing test

Successfully complete customer service assessment.

High school diploma, GED, or college degree

Must have 6 months customer service experience.

Ability to successfully complete a mandatory paid training program with 100% attendance.

Successful completion of background check is required for this position.

**Equipment and workspace requirements:**

We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

You must have a home internet connection of 25 Download and 10 Upload speed (you can do a quick check through _speedtest.googlefiber.net_ )

Must be able to hardwire your work computer directly to your home modem via ethernet.(Ensure the available connection meets the minimum bandwidth requirements to perform your job function. **Satellite internet and wireless internet are not acceptable** .

Must have a quiet, **distraction free** workspace.(Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

**The application process will take less than 20 minutes and includes everything required to be considered.**

Apply to the role and provide your basic profile information (2 minutes)

Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).

Complete a typing test (2 minutes) **You will need a keyboard** .

Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

**Important**

It is important that you complete the application in a timely manner to be considered for the role.

Your local library, shipping store or search, ‘public computers near me’ if you do not have a computer.

We are currently **NOT hiring** in the following geographies:

States: AK, CA, HI, MA, IL, MT, NY, WA, CT

Metro Areas: MN- Minneapolis, IL - Chicago, NY - New York City

OR - Portland, MD - Montgomery County, WA- Seattle, Washington DC, CO (only the city of Denver).

**Be part of the future:**

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

\#Remote44

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on numerous factors including location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $16.00/hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-ad...) . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._