Remote Healthcare Billing & Support Specialist

CVS Health; United States; A distancia; USD 23.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Descripción de la vacante

CVS Health, including Omnicare, seeks a Customer Service Representative to be a primary contact for long-term care residents, responsible parties, and facilities. You will verify billing, process payments, and resolve inquiries while upholding policy and regulatory standards.

This role is remote, with a typical 40-hour week, and requires experience in high-volume call centers and health insurance billing. The company offers comprehensive benefits and growth opportunities.

Formación

• Experience in a high-volume call center environment.
• Experience with health insurance billing (Medicaid/Medicare/Part D).
• Experience in a remote, work-from-home environment.
• Willingness to work Monday–Friday, 8:30am–6:30pm EST.
• Proficient with Microsoft Office (Outlook, Word, Excel).

Responsabilidades

• Serve as the primary customer support resource for long-term care residents, responsible parties, and facility staff regarding account inquiries and billing concerns.
• Verify billing details, insurance coverage, payer information, and coding.
• Document customer account activity within servicing platforms.
• Review account status to verify accuracy, identify discrepancies, and progress toward resolution.
• Conduct outbound calls to reconcile account issues and balances.
• Process customer payments accurately and ensure proper posting and account resolution.
• Research billing questions and discrepancies in a professional and timely manner.
• Maintain documentation of all customer interactions and account activity.
• Ensure compliance with federal/state regulations and privacy standards.
• Collaborate with internal departments to improve service delivery.
• Meet performance, quality, and productivity standards.

Conocimientos

Customer service

Communication

Problem solving

Attention to detail

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

CVS Health, including Omnicare, seeks a Customer Service Representative to be a primary contact for long-term care residents, responsible parties, and facilities. You will verify billing, process payments, and resolve inquiries while upholding policy and regulatory standards.

This role is remote, with a typical 40-hour week, and requires experience in high-volume call centers and health insurance billing. The company offers comprehensive benefits and growth opportunities.