Remote Healthcare Benefits Navigator

Talkpush; Texas; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee assistance program

Job summary

TaskUs is seeking a remote Healthcare Advocate in Texas to handle 50-70 calls daily, assisting customers with health benefits, enrollment, and provider connections. You will guide members through benefits, answer questions, and navigate our digital tools to ensure smooth experiences.

The role offers full-time remote work with training provided and opportunities for growth within a people-first culture. Strong communication and customer service skills are essential as you support a diverse

Qualifications

• 1+ years of customer service or call center experience.
• Experience with Windows PC applications and navigating new software.

Responsibilities

• Respond to and resolve customer service inquiries on the first call (benefits, eligibility, claims, accounts).
• Guide customers through benefits and enrollment options to maximize plan value.
• Contact care providers on behalf of customers for appointments or referrals to internal specialists.
• Assist customers in navigating member websites and digital tools to promote self-sufficiency.

Skills

Customer service

Call center

Windows PC

Education

High School Diploma / GED

Job description

TaskUs is seeking a remote Healthcare Advocate in Texas to handle 50-70 calls daily, assisting customers with health benefits, enrollment, and provider connections. You will guide members through benefits, answer questions, and navigate our digital tools to ensure smooth experiences.

The role offers full-time remote work with training provided and opportunities for growth within a people-first culture. Strong communication and customer service skills are essential as you support a diverse