Remote Health Support Specialist

Molina Healthcare, Inc.; Buffalo (NY); Hybrid; USD 15,000 - 33,000; Full time

Job summary

Molina Healthcare, Inc. is seeking an energized Level I support specialist to assist members and providers across multiple states.

You will handle inquiries via phone, chat, and email, document details, and work within Molina’s hours, including overtime and weekends as needed. Success in this role requires empathy, strong communication, attention to detail, and the ability to achieve performance goals in quality and attendance.

Qualifications

• Up to 1 year of customer service experience.
• Customer service skills.
• Data processing experience.
• Attention to detail, organizational and time-management skills.
• HIPAA compliance.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Provide level I support to Molina members and providers via phone, chat and email.
• Document pertinent details of inquiries accurately.
• Maintain scheduled shifts and adhere to operation hours, including overtime/weekends as needed.
• Build rapport with customers and respond empathetically to inquiries.
• Meet or exceed performance goals in call quality, attendance and adherence.
• Collaborate with internal and external stakeholders.
• Take ownership of real-time problem solving and timely follow-up.
• Assist with member eligibility, benefits, provider portal and claims status.

Skills

Customer service

Data processing

Attention to detail

HIPAA compliance

Verbal and written communication

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Genesys

Salesforce

Pega

Job description

Molina Healthcare, Inc. is seeking an energized Level I support specialist to assist members and providers across multiple states.

You will handle inquiries via phone, chat, and email, document details, and work within Molina’s hours, including overtime and weekends as needed. Success in this role requires empathy, strong communication, attention to detail, and the ability to achieve performance goals in quality and attendance.