Remote Support Center II - Member & Provider Support

Molina Healthcare; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Molina Healthcare, Inc. is hiring for Support Center Representatives Level II. This 100% remote role services Molina members and providers across states, with shifts between 8am and 8pm local time and weekend coverage.

Preference for candidates in Pacific Time is noted. You will deliver level II customer service, document interactions, and resolve issues via phone, chat, and email. The job requires HIPAA awareness, strong communication, and ability to work with Medicaid, Medicare, and

Qualifications

• At least 1 year of customer service or call center experience in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Solid data processing and attention to detail.
• Ability to maintain HIPAA confidentiality and handle sensitive information.

Responsibilities

• Provide level II support center customer service to Molina members and providers.
• Resolve issues across multiple channels (phone, chat, email) and document interactions.
• Escalate and collaborate with internal stakeholders to improve service quality.
• Maintain knowledge of Medicaid, Medicare and Marketplace lines of business.

Skills

Customer service

Call center

Data processing

Attention to detail

HIPAA compliance

Verbal and written communication

Tools

Microsoft Office

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Video conferencing

Availity

Job description

Molina Healthcare, Inc. is hiring for Support Center Representatives Level II. This 100% remote role services Molina members and providers across states, with shifts between 8am and 8pm local time and weekend coverage.

Preference for candidates in Pacific Time is noted. You will deliver level II customer service, document interactions, and resolve issues via phone, chat, and email. The job requires HIPAA awareness, strong communication, and ability to work with Medicaid, Medicare, and