Remote Health Plan Customer Advocate I

Geisinger; Pennsylvania; Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Healthcare benefits

Vision benefits

Dental benefits

Domestic partner benefits

Job summary

Geisinger seeks a Customer Service professional to resolve member concerns and provide education, ensuring high satisfaction. You will participate in cross training and improve processes within the Customer Service team.

Responsibilities include handling enrollment and eligibility issues, communicating with members and employer groups, and supporting claims resolution with policy guidance. The role emphasizes accuracy, teamwork, and service excellence.

Qualifications

• Education: High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Strong communication and customer service skills.

Responsibilities

• Assist in resolving customer concerns and educate customers to ensure satisfaction.
• Resolve enrollment reports and eligibility issues following policies and regulations.
• Communicate with health plan members, dependents and employer groups.
• Prepare and disseminate enrollment-related letters to subscribers.
• Support claims resolution and provide guidance to staff on policies.

Skills

Communication

Customer Retentions

Customer Service

Education

High School Diploma or Equivalent (GED)

Job description

Geisinger seeks a Customer Service professional to resolve member concerns and provide education, ensuring high satisfaction. You will participate in cross training and improve processes within the Customer Service team.

Responsibilities include handling enrollment and eligibility issues, communicating with members and employer groups, and supporting claims resolution with policy guidance. The role emphasizes accuracy, teamwork, and service excellence.