Remote Health Licensing & Customer Support Specialist

State of Washington; Olympia (WA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Washington State Department of Health seeks an entry-level Health Services Consultant 1 to provide customer service and technical assistance from a home-based location. You’ll help applicants and licensees navigate licensing processes, and support credential verification and records handling.

The role focuses on responding to inquiries, explaining licensing requirements, and processing license applications with accuracy while ensuring compliance with regulations and agency procedures.

Qualifications

• Two years of customer service experience in health credentialing.
• One or more years assessing credentialing or licensing requirements.
• Experience reviewing documents for completeness and accuracy.

Responsibilities

• Provide timely and accurate customer service by telephone and electronic means.
• Review and process nursing license applications, renewals, and related documentation for completeness and compliance.
• Provide technical assistance regarding application status, licensing requirements, and credentialing processes.

Skills

Customer service

Credentialing knowledge

Regulatory procedures

Data entry accuracy

Communication skills

Tools

MS Word

Outlook

Database systems

Internet research

Job description

Washington State Department of Health seeks an entry-level Health Services Consultant 1 to provide customer service and technical assistance from a home-based location. You’ll help applicants and licensees navigate licensing processes, and support credential verification and records handling.

The role focuses on responding to inquiries, explaining licensing requirements, and processing license applications with accuracy while ensuring compliance with regulations and agency procedures.