Remote Health Call Center Rep - Tier 1 (Temp)

Community Health Network of Connecticut, Inc; Wallingford, Northern (CT, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Community Health Network of Connecticut, Inc. is seeking three Call Center Representatives, Tier 1, for a temporary assignment in Wallingford. The role handles member/provider questions via telephone, written or electronic media, documents inquiries, and provides accurate benefit and network information.

This telecommuting position requires a HIPAA-compliant home workspace and company-provided equipment. Candidates should meet performance targets and demonstrate professional, confidential

Qualifications

• One year in a customer service role in a health care setting.
• Call center experience or face to face customer service experience.

Responsibilities

• Answer member and provider requests to support contractual requirements and service levels.
• Document inquiries and dispositions clearly; escalate complex issues as needed.
• Maintain privacy and security standards; verify caller identity and PHI.
• Meet performance metrics: ASA 90% within 60 seconds; abandonment <5%; hold time <3 minutes.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Community Health Network of Connecticut, Inc. is seeking three Call Center Representatives, Tier 1, for a temporary assignment in Wallingford. The role handles member/provider questions via telephone, written or electronic media, documents inquiries, and provides accurate benefit and network information.

This telecommuting position requires a HIPAA-compliant home workspace and company-provided equipment. Candidates should meet performance targets and demonstrate professional, confidential