Network Internal Representative

Community Health Network of Connecticut, Inc.; Wallingford (CT); On-site; USD 28,000 - 36,000; Full time

Job summary

Community Health Network of Connecticut, Inc. in Wallingford, CT is seeking a Network Internal Representative to support provider/hospital data maintenance, recruitment, and grievance resolution.

The role requires strong data entry skills, Medicaid experience, and proficiency with CACTUS/sProvider and CRM systems. The position is regular full-time on-site, with responsibilities ranging from data maintenance to outreach activities and collaboration with the PES and CMAP networks.

Qualifications

• Must have 5 years Medicaid/administrative experience.
• Strong customer and provider telephone/email handling.
• Knowledge of CMAP networks and CACTUS/sProvider.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Verify, analyze, and maintain provider/hospital data to support the member/provider directory.
• Recruit instate and out-of-state providers by telephonic and email outreach.
• Recruit CMAP providers for re-enrollment within 60 days of DSS termination.
• Monitor provider grievances and input data into CRM and CACTUS/sProvider.

Skills

Data entry

Phone and email outreach

Provider engagement

CRM systems

Microsoft Office

Education

High school diploma or GED

Secondary schooling or vocational training

College level degree preferred

Tools

CACTUS/sProvider

Interchange

CRM

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Network Internal Representative

Regular Full Time High Wallingford, CT, US 1 Attachments

2 days ago Requisition ID: 1440

Salary Range: $20.42 To $25.53 Hourly

Community Health Network of Connecticut, Inc. (CHNCT) is currently seeking a Network Internal Representative to join our team.

Primary Responsibilities:

• Under the supervision of the Manager, Provider Engagement Services (PES), performs data entry and systems maintenance for provider/hospital files in CACTUS/sProvider data management system.
• The Internal Representatives basic function is to support the External PES Representatives while they are onsite at Connecticut Medical Assistance Program (CMAP) network provider locations.
• Network Internal Representatives also update and maintain provider/hospital files in CACTUS/sProvider for the member/provider on‑line directory.
• Provide direct support in Member/Provider Financial Grievance resolution by reviewing member eligibility and claims.
• Outreach CMAP providers when members are billed and follow up with members via email on grievance resolution.
• Performs other duties as assigned by the VP of Population Health and/or Manager of PES.

Tasks Performed:

• Verifies, analyzes, and maintains all provider/hospital data in support of member/provider directory for assigned region(s).
• Daily duties include telephonic and email recruitment of instate and out-of-state providers through tasks sent by the Member Engagement Services Call Center.
• Performs telephonic and email recruitment of all Ordering, Prescribing and Referring (OPR) providers sent by DSS.
• Telephonic and email recruitment of Connecticut Medical Assistance Providers (CMAP) who are to re‑enroll within 60‑days of DSS termination date.
• Telephonic and email outreach of CMAP providers that are terminated from the network to reenroll and track termination reasons.
• Monitor CRM for provider‑related financial grievances and inquiries and provide a timely response if needed.
• Input data into CRM from Tasks and Grievances.
• Aid in the identification of Primary Care Providers (PCP) through PCP attribution reports and collaborating with the Quality Management Person‑Centered Medical home team.

Essential Functions:

• May be called upon to perform problem resolution and company operating policy guidance to hospital, physician, and other designated providers in the CMAP network.
• Must be able to adapt to a fast paced, changing work environment.
• The ability to update and query in CACTUS/sProvider is an important part of the job responsibility.

Desired Education: Secondary schooling or vocational training

Desired Degree: High school diploma or GED required; College level degree preferred

Desired Major: General studies; business courses

Desired Job Experience:5 years related experience in Medicaid and associated administrative practices; at least 3 years of demonstrated proficiency handling customers and/or providers via telephone or electronic email.

Other Qualifications: Knowledge of the Connecticut health care delivery system. Knowledge of Medicaid Program and demonstrated skills performing administrative practices (purchase vouchers, scheduling meetings) Knowledge and ability to perform and learn various software programs. Proficient with Microsoft Office suite including Word, Excel (including basic formulas, sorting, filtering, etc.), Outlook, PowerPoint, CRM, Interchange, and CACTUS/sProvider.

We are dedicated to having a workplace where everyone feels valued, respected, and empowered to succeed. We embrace a wide range of perspectives and backgrounds, ensuring fair treatment and opportunities for all employees. We value our team’s rich array of experiences and viewpoints, which contribute to our innovative and collaborative environment.

We are committed to providing an inclusive and accessible interview process. If you require a reasonable accommodation for your interview due to a disability. Please contact us in advance if you need an accommodation.

Attachments (1)

Network Internal Representative (CS52) 09.24.2026.pdf