Healthcare Call Center Tier 1 - Remote Support Specialist

Community Health Network of Connecticut, Inc.; Wallingford (CT); Remote; USD 23,000 - 32,000; Full time

Job summary

Community Health Network of Connecticut, Inc. is seeking a Call Center Representative Tier 1 for a temporary assignment in Wallingford, CT. The role handles member and provider inquiries, documents interactions, and provides accurate information on benefits and networks.

The position requires at least one year in a health care customer service setting, with call center experience preferred. A high school diploma or GED is required, and candidates must be able to work from a HIPAA-compliant home

Qualifications

• One year of experience in a customer service role in a health care setting.
• Call center experience or face-to-face customer service experience.
• Must have a high school diploma or GED.

Responsibilities

• Answer member and provider inquiries via phone, written or digital media, providing accurate information about benefits and networks.
• Document inquiries and dispositions clearly and concisely.
• Adhere to privacy and security standards (PHI) and assist with escalations as needed.
• Maintain computer proficiency and meet attendance/productivity standards.

Skills

Customer service

Call center

HIPAA privacy

Education

High school diploma or GED

Tools

Computer proficiency

Job description

Community Health Network of Connecticut, Inc. is seeking a Call Center Representative Tier 1 for a temporary assignment in Wallingford, CT. The role handles member and provider inquiries, documents interactions, and provides accurate information on benefits and networks.

The position requires at least one year in a health care customer service setting, with call center experience preferred. A high school diploma or GED is required, and candidates must be able to work from a HIPAA-compliant home