Remote Bilingual PBM Customer Care Specialist

Judi Health, LLC; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.

We are seeking a customer service professional to triage calls from members and pharmacies, document concerns, and ensure first-call resolution while maintaining high satisfaction.

Qualifications

• 2+ years of customer service or healthcare experience.
• 2+ years of PBM experience required.
• Bilingual Spanish and Medicare experience preferred.

Responsibilities

• Triage incoming calls from members and pharmacies.
• Document and escalate concerns to internal teams.
• Ensure first-call resolution and customer satisfaction.

Skills

Customer service

Healthcare experience

Bilingual Spanish

Medicare experience

Job description

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.

We are seeking a customer service professional to triage calls from members and pharmacies, document concerns, and ensure first-call resolution while maintaining high satisfaction.