Manager, Customer Care (Fully Remote)

Judi Health, LLC; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Judi Health, LLC in the United States is seeking a Senior Customer Care Leader to drive daily operations and SLA achievement across provider, member, and pharmacy calls.

Hires, coaches, and develops remote Team Leaders, oversees frontline teams, and analyzes data to coordinate with Clinical Operations on escalations and prior authorizations. The role requires 5+ years in call center management with healthcare/PBM exposure and strong skills in Office 365 and Salesforce CRM.

Qualifications

• 5+ years call center experience with 3+ years in PBM or healthcare management.
• Proficient in Office 365 and Salesforce CRM, with strong coaching skills.

Responsibilities

• Lead daily Customer Care operations and drive SLA achievement.
• Oversee Team Leaders and frontline teams for provider, member, and pharmacy calls.
• Hire, coach, and develop remote Customer Care Team Leaders and their teams.
• Analyze data and collaborate with Clinical Operations on escalations and prior authorizations.

Skills

Call center management

PBM/healthcare management

Tools

Office 365

Salesforce CRM

Job description

• Lead daily Customer Care operations and drive SLA achievement.
• Oversee Team Leaders and frontline teams for provider, member, and pharmacy calls.

Responsibilities:

• Hire, coach, and develop remote Customer Care Team Leaders and their teams.
• Analyze data and collaborate with Clinical Operations on escalations and prior authorizations.

Qualifications:

• 5+ years call center experience with 3+ years in PBM or healthcare management.
• Proficient in Office 365 and Salesforce CRM, with strong coaching skills.

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We power benefits plans for millions of Americans using a secure Unified Claims Processing platform and AI-driven care delivery.