Remote HCM Implementation Lead – iSolved Specialist

Darwin Recruitment; City of Syracuse (NY); Remote; USD 85,000 - 90,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Darwin Recruitment is seeking an iSolved HCM Implementation Specialist to lead client implementations of HCM and Payroll for new customers. You’ll guide requirements gathering, configuration, testing and go-live across remote teams.

The role focuses on delivering successful deployments, coordinating with sales and service teams, and driving improvements. Fully remote across the USA or New York office option, offering ownership of projects and direct impact.

Qualifications

• Experience implementing HCM, HRIS, Payroll or workforce management software.
• Hands-on iSolved implementation experience, or closely related platform.
• Strong understanding of payroll processes, HR workflows and practical requirements of system implementation.
• Experience gathering requirements, configuring systems, coordinating testing and supporting go-live.
• Ability to manage multiple implementation activities, prioritise deadlines and resolve issues effectively.
• Strong communication and stakeholder management skills, with the confidence to work directly with customers.
• A structured, detail-oriented approach to project delivery and data accuracy.
• Ability to work independently in a remote environment while collaborating with a growing team.

Responsibilities

• Lead client implementations: Manage the implementation process for new HCM and Payroll customers, from discovery and requirements gathering through configuration, testing and go-live.
• Understand customer requirements: Work with stakeholders to understand existing HR, payroll and workforce processes and translate these into appropriate system solutions.
• Configure iSolved: Support platform setup and configuration in line with customer requirements, ensuring the solution is implemented accurately and effectively.
• Support payroll and data migration: Coordinate relevant data gathering, validation, migration and testing activities to support accurate system setup.
• Manage testing and go-live: Coordinate system testing, identify issues and work with customers to resolve them ahead of implementation deadlines.
• Deliver customer training: Guide customers through the platform, helping them understand functionality and confidently use their new systems.
• Manage project delivery: Keep implementations on track, communicate progress, manage expectations and identify risks before they affect delivery.
• Collaborate across teams: Partner with sales and internal colleagues to ensure a smooth transition from the sales process into implementation and ongoing customer support.
• Drive continuous improvement: Identify opportunities to improve implementation processes, customer experience and delivery efficiency as the business grows.

Job description

Darwin Recruitment is seeking an iSolved HCM Implementation Specialist to lead client implementations of HCM and Payroll for new customers. You’ll guide requirements gathering, configuration, testing and go-live across remote teams.

The role focuses on delivering successful deployments, coordinating with sales and service teams, and driving improvements. Fully remote across the USA or New York office option, offering ownership of projects and direct impact.