Remote Guide Program Coordinator for Dementia Care

Ceresti Health, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Ceresti Health, Inc. is seeking a Program Coordinator for the GUIDE Program in a remote, nationwide capacity.

You will guide families from enrollment through the onboarding process, ensuring clarity, compassion, and confidence as they begin care coordination with their dedicated coach. Responsibilities include monitoring dementia screening and health assessments, coordinating tablet shipments, scheduling neurology evaluations, preparing CMS submissions, and reporting progress to internal teams.

Qualifications

• Bachelor’s degree in healthcare administration, social work, public health, or related field preferred.
• Experience in patient navigation, care coordination, or healthcare customer service.
• Strong interpersonal and communication skills.
• Detail-oriented with excellent organizational and time management abilities.
• Comfortable working in a fast-paced, tech-enabled environment.
• Demonstrates flexibility in response to changes in workflows, tools, and program requirements.
• Familiarity with CMS programs or dementia care is a plus.

Responsibilities

• Guide patient and their caregivers through the onboarding process after enrollment.
• Monitor completion of dementia screening and health assessments.
• Coordinate tablet shipment and provide orientation to the GUIDE program.
• Schedule and track formal neurology evaluations with our clinical partners.
• Review documentation and prepare applications for CMS submission.
• Track progress and report status updates to internal teams.
• Ensure a warm handoff to Engagement Specialists and Coaches.
• Collaborate on software workflows.
• Adapt to evolving processes and contribute to continuous improvement.

Skills

Well organized

Interpersonal communication

Detail-oriented

Tech-enabled environment

Flexible to changing workflows

CMS familiarity

Education

Bachelor’s degree in healthcare administration, social work, public health, or related field preferred

Job description

Ceresti Health, Inc. is seeking a Program Coordinator for the GUIDE Program in a remote, nationwide capacity.

You will guide families from enrollment through the onboarding process, ensuring clarity, compassion, and confidence as they begin care coordination with their dedicated coach. Responsibilities include monitoring dementia screening and health assessments, coordinating tablet shipments, scheduling neurology evaluations, preparing CMS submissions, and reporting progress to internal teams.