Remote Guest Experience Specialist

Sunkissedgetaways; San Francisco (CA); Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Fully remote work environment

Job summary

Sunkissedgetaways is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes proactive communication, coordination, and reliable follow-up to deliver a seamless travel experience.

You will work with clients remotely, researching accommodations, activities, and transport, confirming details, and providing timely updates.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences
• Research available accommodations, activities, transportation, and related services
• Assist with reservations and service coordination
• Provide confirmations, updates, and relevant information
• Review important details for accuracy
• Assist with modifications and special requests
• Maintain organized client information and records
• Follow up on pending requests and upcoming arrangements
• Communicate with service providers when additional assistance is needed
• Help address questions and provide solutions throughout the client experience
• Maintain a high standard of professional service

Skills

Communication skills

Customer service

Organization

Research online

Multitasking

Email proficiency

Problem solving

Hospitality exp helpful

Job description

Sunkissedgetaways is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes proactive communication, coordination, and reliable follow-up to deliver a seamless travel experience.

You will work with clients remotely, researching accommodations, activities, and transport, confirming details, and providing timely updates.