Remote Guest Experience Specialist

Sunkissed Getaways; New Jersey; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive onboarding and training

Ongoing professional development

Access to professional resources and在线

Continuing education opportunities

Supportive team environment

Job summary

Sunkissed Getaways is seeking a friendly Guest Experience Specialist to help clients plan details, make reservations, answer questions, and handle service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive client experience.

This position supports a fully remote work environment with onboarding, ongoing professional development, and access to online systems to assist clients across various destinations.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication skills

Customer service mindset

Organization

Research skills

Multitasking

Email & digital tools

Problem solving

Customer service experience

Job description

Sunkissed Getaways is seeking a friendly Guest Experience Specialist to help clients plan details, make reservations, answer questions, and handle service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive client experience.

This position supports a fully remote work environment with onboarding, ongoing professional development, and access to online systems to assist clients across various destinations.