Remote Government Salesforce Systems Engineer

Applied Methods Ltd; San Francisco (CA); Remote; USD 27,000 - 30,000; Full time

Job summary

OpenAI is seeking a highly autonomous Customer Service Systems Engineer to own and improve government-focused systems, including Salesforce Service Cloud, integrations, and workflows. You will collaborate with government, support, operations, security, and engineering teams to deliver reliable, scalable solutions from design through production.

The role emphasizes independent ownership, incident readiness, and improvements in service reliability, with a strong focus on data handling, security,

Qualifications

• Prior experience delivering or operating systems in a government environment is required.
• Deep Salesforce Service Cloud experience, including Apex, Lightning Web Components, Flow, data modeling, configuration, and integrations.
• A track record of owning ambiguous technical work independently: identifying needs, defining scope, coordinating partners, making decisions, and following through after launch.
• Strong software engineering fundamentals: clear architecture, readable code, automated tests, and familiarity with Python or Java.
• Experience with Salesforce security and permissions, appropriate data handling, production reliability, incident response, and recovery.
• A strong understanding of support workflows and the ability to translate operational needs into maintainable systems.

Responsibilities

• Own government support systems from problem definition through design, delivery, production validation, and ongoing operation.
• Design and build maintainable service workflows, data models, interfaces, and integrations.
• Partner with government, support, operations, security, and engineering teams to make technical tradeoffs and translate access, data-handling, and change-control requirements into working solutions.
• Improve reliability and performance through automated tests, observability, safe releases, incident response, and recovery.
• Document architecture, operational procedures, and recovery paths so systems are understandable and supportable.
• Automate repetitive work and contribute to other GASS priorities as needed.

Skills

Salesforce Service Cloud

Apex

Lightning Web Components

Flow

Data modeling

Integrations

Python

Java

Salesforce security

Incident response

Production reliability

Job description

OpenAI is seeking a highly autonomous Customer Service Systems Engineer to own and improve government-focused systems, including Salesforce Service Cloud, integrations, and workflows. You will collaborate with government, support, operations, security, and engineering teams to deliver reliable, scalable solutions from design through production.

The role emphasizes independent ownership, incident readiness, and improvements in service reliability, with a strong focus on data handling, security,