Remote Government Programs Customer Care Specialist

Delta-Dental; Farmington Hills (MI); Remote; USD 32,000 - 52,000; Full time

Job summary

Delta Dental of Michigan, Ohio, and Indiana is seeking a Government Programs Customer Service Representative in Farmington Hills, MI. The role involves assisting members, providers, and clients with questions across multiple channels, including phone, email, fax and mail, while ensuring accuracy of eligibility, benefits and claims information.

Position requires a high school diploma (associate degree preferred) and at least two years of customer service experience in a setting using software

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Two years of customer service experience in a business environment.
• Experience with software applications and Windows operating systems.
• Must complete customer service assessments with minimum scores (as specified).

Responsibilities

• Respond to member, client and provider inquiries via multiple channels professionally.
• Communicate eligibility, benefit, claim status, and payment information clearly.
• Document calls in the CRM system with all relevant details.
• Adhere to regulatory requirements and meet quality metrics.

Skills

Customer service

Call center experience

Windows familiarity

Education

High School Diploma or equivalent

Associate degree in business administration or related field preferred

Tools

CRM software

Windows

Job description

Delta Dental of Michigan, Ohio, and Indiana is seeking a Government Programs Customer Service Representative in Farmington Hills, MI. The role involves assisting members, providers, and clients with questions across multiple channels, including phone, email, fax and mail, while ensuring accuracy of eligibility, benefits and claims information.

Position requires a high school diploma (associate degree preferred) and at least two years of customer service experience in a setting using software