Operations Program Specialist - KPI & Reporting

Genesys-; Tennessee; Hybrid; USD 73,000 - 129,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) matching

Open Time Off

Adoption Assistance

Fertility treatments

Flexible work arrangements

Job summary

Genesys in the United States is seeking a highly organized Program Specialist, SCO Operations to support operational programs, reporting, and initiatives across Solution Consulting. You will coordinate cross-functional workstreams, manage KPI tracking, dashboards, and leadership updates, while ensuring data accuracy and timely delivery in a fast-paced, global environment.

This role offers a hybrid work model, competitive compensation, and benefits in a culture that emphasizes AI-powered customer

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Experience supporting operational programs, reporting, and cross-functional initiatives.
• Comfortable working in a fast-paced, global environment with multiple stakeholders.

Responsibilities

• Coordinate operational programs and initiatives across Solution Consulting.
• Support planning, execution, and tracking of enablement programs and cross-functional workstreams.
• Maintain project plans, timelines, action trackers, and centralized repositories.
• Prepare leadership updates, operational updates, and KPI reports.

Skills

Organizational skills

Analytical thinking

Problem-solving

Written & verbal communication

Attention to detail

Cross-functional collaboration

Education

Bachelor's degree in Business/Operations/Management/Communications or related field

Tools

Microsoft 365 (Excel, PowerPoint, Word, Teams)

Job description

Genesys in the United States is seeking a highly organized Program Specialist, SCO Operations to support operational programs, reporting, and initiatives across Solution Consulting. You will coordinate cross-functional workstreams, manage KPI tracking, dashboards, and leadership updates, while ensuring data accuracy and timely delivery in a fast-paced, global environment.

This role offers a hybrid work model, competitive compensation, and benefits in a culture that emphasizes AI-powered customer