Remote Global Software Trainer and Customer Education

Jonas Software

Northern (KY)

Hybrid

USD 60,000 - 90,000

Full time

8 days ago

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Job summary

MiniSoft Inc. is seeking a Customer Education Specialist to design and deliver software training for law firms worldwide. The role involves remote learning courses, onsite training for US/Canadian firms, and follow-ups with recently installed customers from a home office.

Excellent presentation and communication skills are essential, with travel up to 80% during peak periods. Proficiency in Microsoft Office and web conferencing tools is required, and collaboration with Product, Customer Success,

Qualifications

Bachelor’s degree or prior professional experience preferred.
Strong verbal and written communication skills.
Engaging presentation skills and style.
Experience teaching or delivering training to diverse audiences.
Ability to flexibly generate and execute training agendas.
Ability to self-manage and perform responsibly in a remote environment.
Working knowledge of Microsoft Office products.
Customer service oriented mindset.

Responsibilities

Provide remote learning courses to firms globally.
Conduct onsite/in-person training and consulting for US and Canadian firms, with occasional international travel.
Accompany colleagues to trade shows, user groups, and networking events.
Assist firms with best practice solutions and custom consulting projects.
Design and present engaging product webinars.
Assist in the evolution of new training practices and solutions to ensure customer success.
Serve as a key training resource for internal MiniSoft colleagues