Remote Global Phone Number Operations Specialist

Twilio; United States; Remote; USD 6,300 - 9,500; Full time

Benefits offered by this job

Competitive pay

Generous time off

Parental and wellness leave

Healthcare

Retirement savings program

Many more location-dependent offerings

Job summary

Twilio Inc. is seeking an Operations Specialist to join the team that runs the company’s phone-number operations globally. This role will work directly with customers to port phone numbers into the company, procure short codes and Sender IDs, and access numbers required for applications.

The Product Operations Specialist II is the second tier on the Level 1 team within the Super Network. The role focuses on cataloging, orchestrating and delivering connectivity, while handling customer inquiries,

Qualifications

• 2-4 years of experience working with global customers in operations in customer-facing teams, preferably within eCommerce or Telecommunications.
• Basic SQL and an understanding of APIs and data analytics.
• Empathetic and enjoy solving customer and carrier questions with data.
• Detail-oriented with strong organizational skills and comfort with ambiguity.
• Above-average written and verbal communication skills; able to articulate ideas clearly.
• Willing to collaborate with communications partners and industry players to resolve issues.

Responsibilities

• Provide support to customer inquiries received by email to ensure an excellent experience.
• Assess nature of product or service issues and resolve basic-to-intermediate problems; respond to more advanced questions with data insight.
• Log interactions and tag/categorize issues; learn new processes to keep operations smooth.
• Respond to and action incoming carrier partner notifications.
• Manage complex issues in a timely and transparent manner for customers and internal teams.

Skills

SQL basics

APIs

Data analytics

Customer service

Communication

Time management

Detail oriented

Tools

Looker

Tableau

Job description

Twilio Inc. is seeking an Operations Specialist to join the team that runs the company’s phone-number operations globally. This role will work directly with customers to port phone numbers into the company, procure short codes and Sender IDs, and access numbers required for applications.

The Product Operations Specialist II is the second tier on the Level 1 team within the Super Network. The role focuses on cataloging, orchestrating and delivering connectivity, while handling customer inquiries,