Global Phone Number Operations Specialist - Remote

Twilio Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote-first culture

Job summary

Twilio Inc. in the United States seeks an Operations Specialist to manage global phone number operations and port numbers. This remote-first role emphasizes collaboration with customers and partners to resolve issues and maintain transparency.

You will provide email support, respond to advanced questions, and log interactions while handling complex cases with a focus on timely resolution and clear communication.

Qualifications

• 2–4 years in operations with global customers.
• Basic SQL, APIs, and data analytics skills.
• Detail-oriented with strong communication.

Responsibilities

• Provide email-based support and resolve issues.
• Respond to advanced questions and log interactions.
• Manage complex issues with transparency and partners.

Skills

Operations experience

SQL basics

APIs basics

Data analytics

Communication

Time management

Flexibility with shifts

Tools

SQL

APIs

Job description

Twilio Inc. in the United States seeks an Operations Specialist to manage global phone number operations and port numbers. This remote-first role emphasizes collaboration with customers and partners to resolve issues and maintain transparency.

You will provide email support, respond to advanced questions, and log interactions while handling complex cases with a focus on timely resolution and clear communication.