Phone Number specialist 1 (Fully Remote)

Twilio; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote-first culture

Job summary

Twilio Inc. in the United States seeks an Operations Specialist to manage global phone number operations and port numbers. This remote-first role emphasizes collaboration with customers and partners to resolve issues and maintain transparency.

You will provide email support, respond to advanced questions, and log interactions while handling complex cases with a focus on timely resolution and clear communication.

Qualifications

• 2–4 years in operations with global customers.
• Basic SQL, APIs, and data analytics skills.
• Detail-oriented with strong communication.

Responsibilities

• Provide email-based support and resolve issues.
• Respond to advanced questions and log interactions.
• Manage complex issues with transparency and partners.

Skills

Operations experience

SQL basics

APIs basics

Data analytics

Communication

Time management

Flexibility with shifts

Tools

SQL

APIs

Job description

• Twilio seeks an Operations Specialist to manage global phone number operations.
• You will work with customers to port numbers and procure short codes.

Responsibilities:

• Provide support via email and resolve basic-to-intermediate issues.
• Respond to advanced questions and log customer interactions.
• Manage complex issues transparently and collaborate with partners.

Qualifications:

• 2-4 years in operations with global customers, preferably eCommerce or Telecom.
• Basic SQL, APIs, and data analytics skills; detail-oriented.
• Excellent communication, time management, and flexibility for rotational shifts.

We shape the future of communications, serving hundreds of thousands of businesses and empowering millions of developers. We are a remote-first company with a culture of connection and global inclusion, making a global impact each day.