Remote Global Milking Technology Support Specialist

Merck; Salem (OR); Remote; USD 96,000 - 151,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

Medical, dental, vision

Job summary

Merck is seeking a Technology Support Milking Product Specialist to provide global, round-the-clock technical support and knowledge transfer for the milking portfolio. You will work with regional and R&D teams to develop tools, monitor systems, and guide aftersales initiatives.

You will travel regionally and globally to collaborate with local teams, gather feedback, and ensure scalable product adoption while supporting installation and transition from legacy systems.

Qualifications

• Demonstrated effective analytical skills with the ability to coordinate cross-functional work teams.
• Advanced Knowledge of the DFII and SenseHub milking systems.
• Practical site empathy.
• Experience with Salesforce CRM would be advantageous.
• Significant leadership experience within operational or client-facing environments.
• Collaborative attitude working across matrix organization.
• Comfort and experience with remote team operations is a must.
• Advanced written and verbal business language communication skills are a must.

Responsibilities

• To have strong connections and understanding of our Milking products.
• Ability to work across the internal teams to manage Dairy Monitoring, Milking and Automation product escalations and hotfixes.
• To set up new support verticals to document the support tickets from different customer groups.
• To have the ability to hold technical discussions, with strategic influence, and lead key decisions and outcomes.
• Highly developed interpersonal and influencing skills, and the credibility and ability to build excellent relationships and networks with key stakeholders across organisation.
• To promote a technology Swarming support model by organising yourself to actively connect and pass knowledge to different CX departments and beyond.
• Develop and promote the Time Zone team’s effectiveness, efficiency, quality, and knowledge.

Skills

Adaptability

Client Side Scripting

Communication

Customer Service

Information Systems Management

Inquiry Handling

Order Processing

Preventive Maintenance

Product Sales Training

Report Preparation

Sales Data Management

Teamwork

Technical Advice

Technical Support

Third Level Support

Education

Four-year college degree or two-year dairy specific degree

Tools

Job description

Merck is seeking a Technology Support Milking Product Specialist to provide global, round-the-clock technical support and knowledge transfer for the milking portfolio. You will work with regional and R&D teams to develop tools, monitor systems, and guide aftersales initiatives.

You will travel regionally and globally to collaborate with local teams, gather feedback, and ensure scalable product adoption while supporting installation and transition from legacy systems.