Modern Workplace Administrator

Ingersoll Rand; Davidson (NC); Remote; USD 90,000 - 130,000; Full time

Job summary

Ingersoll Rand is seeking a Modern Workplace Administrator to manage and support our global Microsoft 365 environment. You will handle Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Copilot, ensuring secure, reliable collaboration across the enterprise.

The role emphasizes incident resolution, standard changes, documentation, user enablement, and coordination with cross-functional teams. This remote position offers opportunities to work with a global user base.

Qualifications

• Associate or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical IT administration experience.
• 3+ years of experience administering or supporting Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and admin centers.
• Experience using PowerShell and Microsoft administration tools for mailbox, user, group, permissions, reporting, and troubleshooting.
• Experience in a ticket-based IT support environment with incidents, service requests, and documentation.
• Strong communication, troubleshooting, customer service, and collaboration skills with global users.

Responsibilities

• Administer and support Microsoft 365 services across a global enterprise (Exchange Online, SharePoint Online, OneDrive, Teams, Copilot, Power Platform).
• Support Purview administration activities (retention labels, DLP, eDiscovery) and information protection tasks.
• Resolve incidents and service requests, document actions, and escalate when needed.
• Follow governance and runbooks to ensure secure and reliable collaboration services.
• Monitor service health, queues, and reports; use PowerShell and admin centers for routine tasks.
• Assist with licensing, group/mailbox administration, access requests, change records, and operational documentation.
• Provide escalation support for platform issues and partner with service desk and security teams.
• Assist with migrations, integrations, testing, tenant cleanup, and lifecycle activities.
• Create knowledge articles, runbooks, and end-user guidance.

Skills

Strong communication

Troubleshooting

Customer service

Collaboration

Ability to work with global users

Education

Associate or bachelor’s degree in IT/CS or related field

Tools

PowerShell

Microsoft Graph Explorer

Microsoft 365 Admin Centers

Job description

Modern Workplace Administrator

BH Job ID:
5234

SF Job Req ID:
20708

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The Microsoft 365 Administrator will provide day-to-day administration, operational support, and troubleshooting for Ingersoll Rand's global Microsoft 365 environment. This role supports Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft Copilot, Power Platform, Microsoft Entra ID, and Microsoft Purview under established standards and guidance. The position is focused on resolving incidents and service requests, supporting standard changes, maintaining documentation, assisting with user enablement, and helping ensure a secure, reliable, and consistent Microsoft 365 experience across the enterprise.

Responsibilities

• Administer and support Microsoft 365 services across a global enterprise, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft Copilot, and Power Platform.
• Support Microsoft Purview administration activities, including retention, sensitivity labels, data loss prevention, eDiscovery support, and information protection tasks under defined processes.
• Resolve assigned incidents and service requests, complete standard administrative tasks, document actions taken, and elevate when needed.
• Follow governance standards, operational runbooks, service configuration guidance, and administrative controls to support secure and reliable collaboration services.
• Monitor service health dashboards, message center updates, usage reports, and support queues to identify issues, trends, and service impacts.
• Use PowerShell, Microsoft admin centers, Microsoft Graph Explorer, and standard reporting tools to support routine administration, troubleshooting, and repeatable support tasks.
• Support Microsoft 365 licensing, group and mailbox administration, access requests, change records, incidents, and operational documentation in alignment with enterprise processes.
• Provide administrative support and escalation assistance for Microsoft 365 platform issues, including permissions, mail flow, collaboration, identity, compliance, and service health incidents.
• Partner with service desk, security, infrastructure, and application teams to troubleshoot escalated issues, validate changes, and support Microsoft 365 service operations.
• Assist with Microsoft 365 migrations, integrations, testing, tenant cleanup, and lifecycle activities by completing assigned administrative tasks.
• Create and maintain clear knowledge articles, troubleshooting guides, runbooks, and support readiness materials for administrators, service desk teams, and end users.

Requirements

• Associate degree or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical IT administration experience.
• 3+ years of experience administering or supporting Microsoft 365 services, with hands-on experience in Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft 365 admin centers.
• Experience using PowerShell and Microsoft administration tools for mailbox, user, group, permission, reporting, and troubleshooting activities.
• Experience working in ticket-based IT support environments, including incidents, service requests, standard changes, documentation, and escalation processes.
• Experience assisting with technology projects, testing, service changes, implementation tasks, documentation updates, and post-launch support.
• Strong communication, troubleshooting, customer service, and collaboration skills with the ability to work with global users, support teams, and technical partners.

Core Competencies

• Strong ownership of assigned tickets, tasks, and follow-ups with the ability to work within defined processes and
• Customer-focused approach to resolving issues, improving support experiences, and helping users work effectively with Microsoft 365 tools.
• Ability to balance operational support, administration, documentation, user support, and service improvement in a fast-moving enterprise environment.

Preferences

• Working knowledge of Microsoft Entra ID, Microsoft Intune, OneDrive for Business, Microsoft Purview, conditional access, MFA, DLP, retention, sensitivity labels, and Microsoft 365 security and compliance controls.
• Microsoft 365 Certified: Fundamentals, Messaging Administrator Associate, Teams Administrator Associate, or related Microsoft administrator certification.
• Working knowledge of Microsoft Copilot administration, Power Platform administration, Microsoft Purview, or Microsoft Entra ID is preferred.
• Experience creating support documentation, knowledge articles, standard operating procedures, or user-facing guidance for Microsoft 365 services.

Travel & Work Arrangements/Requirements

• This position is remote, with occasional travel as needed for team meetings, project work, or business requirements.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.