Remote Global Central Operations Manager

Sharecare; Annapolis (MD); Remote; USD 110,000 - 160,000; Full time

Job summary

Sharecare is seeking a Manager of Global Central Operations to oversee and optimize global partner engagement and operational excellence. You will support leadership, drive SLAs, and guide transformations that improve quality and efficiency.

Ideal candidates bring 5+ years of Medical Records experience and at least 1 year in management, with CRIS certification and expertise in Microsoft Office, Visio, CRM, Power BI, and Workday.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred; experience with management applications (Microsoft Suite, Visio, CRM, Power BI, Workday).
• CRIS certification required.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to align workflows with SOPs.

Skills

Team oriented

Strong communication

Project management

Problem solving

Detail oriented

Education

Bachelor's degree or equivalent

CRIS certification

Tools

Microsoft Office

Visio

CRM

Power BI

Workday

Job description

Sharecare is seeking a Manager of Global Central Operations to oversee and optimize global partner engagement and operational excellence. You will support leadership, drive SLAs, and guide transformations that improve quality and efficiency.

Ideal candidates bring 5+ years of Medical Records experience and at least 1 year in management, with CRIS certification and expertise in Microsoft Office, Visio, CRM, Power BI, and Workday.