Part-Time Customer Service Representative

Safelite; Town of Texas (WI); On-site; USD 18,752 - 26,708; Part time

Benefits offered by this job

401(k) plan with company matching

Tuition reimbursement up to $5,250 per year

Paid training

Job summary

An auto glass company is seeking part-time remote Contact Center Representatives to assist customers through the claims process. The role requires excellent customer service skills, a High School Diploma, and proficiency in using computer systems. Starting pay is $16.50/hour, and the position offers bonus opportunities and a benefits package, including 401(k) matching. Apply if you are willing to work in a structured environment and have a positive attitude.

Qualifications

• Must be comfortable in a structured performance-based environment.
• Desire to establish rapport and credibility with customers.
• Ability to work in a remote environment using provided systems.

Responsibilities

• Answer inbound calls from various customers professionally.
• Enter claim data accurately while on live calls.
• Guide customers through filing a glass claim.

Skills

Customer service

Telephone systems knowledge

Empathy

Integrity

Computer proficiency

Education

High School Diploma or equivalent

Tools

Windows 11

USB wired headset

Job description

Overview

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Training classes begin in January 2026 – apply today to get the process started! Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking part‑time remote Contact Center Representatives.

Eligibility Requirements

• Applicants must reside full‑time in Arizona, Florida, North Carolina, Ohio, or Texas.
• Must be able to provide their own equipment (see below for requirements).
• Must have a distraction‑free workspace that is free from background noise and interruptions.
• Starting pay is $16.50/hour.

Work From Home Requirements

• Personal computer or laptop with Windows 11. Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.
• High‑speed internet that meets the below requirements:
  • Download Speed = 25 Mbps or higher
  • Upload Speed = 10 Mbps or higher
  • Ping = 50 ms or lower
  • Jitter = 20 ms or lower
• Ethernet cable and the ability to connect directly to your modem (Wi‑Fi cannot be used in this position).
• USB wired headset.
• Webcam.
• Cell phone capable of downloading app for multifactor authentication and receiving push notifications.
• Dedicated workspace free from background noise and interruptions.

Essential Activities

• Professionally answer a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enter claim data into our production systems while on a live phone call.
• Effectively and compassionately guide customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
• Verify customer insurance coverage and deductible amounts and communicate the information to the customer.
• Assist customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non‑Safelite shop while honoring the customer's preference.
• Utilize systems and resources provided to enhance the overall customer experience.
• Provide solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
• Other duties assigned by leadership.

Professional Requirements

• Must be comfortable working in a highly structured performance‑based environment while demonstrating high ethical and confidentiality standards.
• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.
• The desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset.
• The ability to read and utilize provided scripting in a conversational and timely manner.
• Demonstrates a high level of empathy and integrity by always doing the right thing.
• Has an upbeat personality and can show an authentic willingness to assist our customers.
• Previous experience working in a contact center or other customer service role.
• 16+ years of age.
• High School Diploma or equivalent, or actively enrolled.

What You’ll Get

• Pay is $16.50/hour with bonus opportunities.
• A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
• Weekly paychecks.
• Up to $5,250 in tuition reimbursement per year.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

Job Details

• Seniority level: Entry level
• Employment type: Part‑time
• Job function: Other
• Industry: Vehicle Repair and Maintenance

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