Remote German-Speaking Customer Care Pro (CET Hours)

The Global Talent Co.

United States

Remote

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Fully remote position

Competitive salary discussed

Paid annual leave

Exposure to a European brand

Learning opportunities

Job summary

The Global Talent Co. is seeking a German-speaking Customer Service Agent to join our remote customer care team operating CET business hours. This is a full-time, fully remote role with a strong emphasis on quality interactions.

You will handle German-language inquiries, resolve issues with empathy and professionalism, and ensure every customer interaction reflects the brand voice. Reliability and clear writing are essential.

Qualifications

Native or fluent German required.
Proven customer service experience.
Experience with ticketing systems.
Excellent written German in professional communication.
Reliable and consistent; takes ownership of responsibilities.
Calm under pressure handling difficult interactions.
Comfortable working remotely in a structured team.
Available to work CET business hours (Mon - Fri).

Responsibilities

Respond to German customer enquiries via email and other written channels professionally and promptly.
Resolve issues, complaints, and questions with empathy and efficiency.
Ensure every customer interaction reflects the company's standards and brand voice.
Identify recurring issues and flag them to the broader team.
Keep records accurate and up to date.
Collaborate with internal teams to ensure seamless customer experiences.