Remote Frontend Support Engineer

Moov; United States; Remoto; USD 65.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% remote

401k match up to 5%

Parental leave

Health, dental, vision insurance

Unlimited PTO

Learning stipend

Home office stipend

Stock options

Autonomy and transparent culture

Community of 2000+ developers

Descrizione del lavoro

Moov is seeking a Customer Service Engineer to blend frontend development with technical support for customers using Moov’s platform. You will troubleshoot SDK/API issues, craft PoC implementations for sales, and guide customers on best practices in integration.

Standout candidates will have 2–3 years in frontend roles, strong JavaScript/HTML/CSS skills, API familiarity, and excellent communication. This fully remote role offers a collaborative environment and opportunities for growth.

Competenze

• 2-3 years of experience as a frontend engineer or in a similar technical role.
• Proficiency in JavaScript, HTML, CSS, and modern frontend frameworks
• Familiarity with RESTful APIs and how to interact with them.
• Proficiency with tools like Postman for reproducing API issues without writing code.
• Basic understanding of Git and version control workflows.
• Experience writing SQL is a plus & will otherwise be taught.
• Strong analytical and debugging skills.
• Excellent written and verbal communication skills to explain complex technical topics to different audiences.

Mansioni

• Provide responsive, empathetic, and clear technical support to Moov customers via our modern multi-channel support platform that pulls together email, Slack, web forms, & in-app help.
• Maintain aggressive time to first reply and time to resolution and CSAT objectives.
• Troubleshoot and resolve customer issues related to the Moov SDKs, APIs, and other tools.
• Debug and solve technical issues in frontend environments, particularly around JavaScript frameworks, libraries, and integrations with Moov’s solutions.
• Develop proof of concept implementations to assist in sales & implementations.
• Offer guidance to customers on implementing Moov’s SDKs, ensuring best practices in their integration.
• Collaborate with technical writers in building public FAQ and internal knowledge bases to front the support team.
• Collaborate with the Product teams to improve documentation based on recurring customer questions and issues.
• Collaborate with Engineering teams to troubleshoot, resolve, and prevent technical issues by providing detailed problem analysis, participating in root cause analyses, and advocating for customer-centric improvements.Pattern-match recurring issues to assist the product team in solving the right next problems for our customers.
• Stay updated on Moov’s new features and functionalities to support customers effectively.
• Contribute to internal tooling and resources that streamline technical support processes.

Conoscenze

Frontend development

JavaScript

HTML/CSS

REST APIs

Analytical thinking

Debugging

Communication

Strumenti

Postman

Git

SQL

Descrizione del lavoro

Moov is seeking a Customer Service Engineer to blend frontend development with technical support for customers using Moov’s platform. You will troubleshoot SDK/API issues, craft PoC implementations for sales, and guide customers on best practices in integration.

Standout candidates will have 2–3 years in frontend roles, strong JavaScript/HTML/CSS skills, API familiarity, and excellent communication. This fully remote role offers a collaborative environment and opportunities for growth.