Remote Front Desk Coordinator & Scheduling Liaison

Sales Match; New York (NY); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Regular check-ins

Skill development

Health coverage

Paid leave

401(k)

Job summary

Sales Match seeks a Front Desk Representative to be the welcoming first contact for callers and online inquiries. This fully remote, desk-based role is based in New York and requires a 40-hour weekly commitment, coordinating with the administrative team to route messages and schedule virtual appointments.

The candidate should communicate clearly, learn scheduling systems, and maintain accurate notes in the CRM while addressing routine questions about service availability and contact details.

Qualifications

• High school diploma or equivalent.
• No experience required; related front desk, reception, or administrative support experience preferred.
• Familiarity with remote reception practices, message taking, internal directories, and the difference between answering a routine question and referring it onward.
• Ability to learn phone queues, shared inbox routines, contact information entry, and calendar invitations through guided practice and written instructions.
• Clear spoken and written communication, with a courteous telephone manner and the ability to summarize requests without changing their meaning.
• Careful checking of names, appointment details, and contact information, with discretion when handling private conversations and internal contact information.
• A reliable computer, high-speed internet, and a quiet private workspace suitable for handling calls and administrative tasks without interruptions.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Responsibilities

• Receive incoming calls through a contact-center system and greet callers professionally.
• Review shared inbox inquiries and organize responses according to priority guidance.
• Confirm caller details and enter concise notes in a CRM.
• Answer routine questions about office channels, virtual appointments, and service availability.
• Transfer calls and take clear messages when staff are unavailable.
• Arrange virtual appointments using a scheduling calendar and confirm meeting details.
• Communicate appointment changes promptly and update calendar entries.
• Follow up on unanswered messages and pending confirmations with next actions.
• Escalate unclear requests to the team lead with context.
• Maintain shift handoff notes with unresolved inquiries.

Skills

Communication

Remote work

Attention to detail

Phone etiquette

Education

High school diploma or equivalent

Tools

RingCentral

Salesforce

Microsoft Outlook

Job description

Sales Match seeks a Front Desk Representative to be the welcoming first contact for callers and online inquiries. This fully remote, desk-based role is based in New York and requires a 40-hour weekly commitment, coordinating with the administrative team to route messages and schedule virtual appointments.

The candidate should communicate clearly, learn scheduling systems, and maintain accurate notes in the CRM while addressing routine questions about service availability and contact details.