Remote Front Desk & Appointment Coordinator

Talentoma; New York (NY); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Remote work

Structured onboarding

Regular check-ins

Skill development

Health coverage

401(k) plan

Maternity leave

Stipends

Job summary

Talentoma in the United States is seeking a Front Desk Representative to be the welcoming first point of contact and manage remote, desk-based administrative duties. The role includes handling calls, scheduling, and messages within Salesforce and Outlook, while working under an administrative team lead.

The position requires a 40-hour weekly commitment and offers onboarding, training, and the chance to develop professional reception and communication skills in a fully remote setting in New York.

Qualifications

• Clear spoken and written communication with a courteous telephone manner.
• Ability to learn phone queues, shared inbox routines, and calendar invitations.
• Familiarity with remote reception practices and message taking.
• Authorization to work in the United States.

Responsibilities

• Answer incoming calls and greet callers professionally, identifying the purpose of inquiry.
• Review inbox inquiries and organize responses based on priority guidance.
• Enter concise notes in a CRM and verify contact details and messages.
• Provide routine information about channels, procedures, and service availability.
• Transfer calls to appropriate staff and take messages when unavailable.
• Arrange virtual appointments using calendar tools and send invitations.
• Update calendars and notify staff of appointment changes promptly.
• Follow up on unanswered messages and pending confirmations with next actions.

Skills

Communication skills

Customer service

Attention to detail

Remote collaboration

Education

High school diploma or equivalent

Tools

RingCentral

Salesforce

Microsoft Outlook

Job description

Talentoma in the United States is seeking a Front Desk Representative to be the welcoming first point of contact and manage remote, desk-based administrative duties. The role includes handling calls, scheduling, and messages within Salesforce and Outlook, while working under an administrative team lead.

The position requires a 40-hour weekly commitment and offers onboarding, training, and the chance to develop professional reception and communication skills in a fully remote setting in New York.