Remote Fraud & Risk Investigator — Gaming

Pocket Worlds; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Pocket Worlds is seeking a Fraud & Risk Associate to investigate fraud, abuse, and account security incidents across our games, protecting players and the platform from financial and integrity harm. You’ll review refunds, exploits, compromised accounts, and identity cases using logs, transaction history, and player behavior to reach clear conclusions.

This fully remote role requires strong investigative instincts, comfort making decisions with incomplete evidence, and a genuine interest in

Qualifications

• 2+ years in fraud investigation or related field.
• Ability to gather evidence and test explanations before conclusions.
• Experience with transaction data, logs, and payment histories.
• Fluent written communication in English and Portuguese.
• Comfort working in a fully remote environment.
• Willingness to work assigned shifts (day/night).

Responsibilities

• Investigate refund and chargeback abuse across accounts and payment methods.
• Investigate exploits and economy abuse including bots or manipulation.
• Handle account takeover cases end to end and support recovery.
• Review identity and age verification cases and take action.
• Use logs, device data, and payment records to build a clear picture of events.
• Document decisions for cross-team understanding.
• Escalate cases with high exposure and organized evidence.
• Handle Trust & Safety escalations including ban appeals and policy violations.
• Identify recurring fraud patterns and surface them to the team.
• Coordinate with Payments, Support, and external providers as needed.
• Contribute to improving SOPs, macros, and internal documentation.

Skills

Fraud investigation

Risk analysis

Payment operations

KYC/AML

Account security

Trust and safety

Data analysis

English fluency

Portuguese fluency

Job description

Pocket Worlds is seeking a Fraud & Risk Associate to investigate fraud, abuse, and account security incidents across our games, protecting players and the platform from financial and integrity harm. You’ll review refunds, exploits, compromised accounts, and identity cases using logs, transaction history, and player behavior to reach clear conclusions.

This fully remote role requires strong investigative instincts, comfort making decisions with incomplete evidence, and a genuine interest in