Remote Fraud Investigator – Investigations & Prevention

OneMain General Services Corporation; Baltimore (MD); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health and wellbeing benefits

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial seeks a Fraud Investigator to support fraud managers and senior investigators in detecting and deterring fraud across personal loans and credit cards. The role emphasizes collecting evidence, coordinating with multiple departments, and escalating high‑risk cases with solid documentation.

The position requires remote‑friendly work habits, strong communication, and the ability to manage a high‑volume caseload in a fast‑paced environment.

Qualifications

• Minimum 2 years’ experience in financial services or investigations/law enforcement.
• Proficiency with MS Office Word, Excel, Outlook.
• Working knowledge of financial products and investigative procedures.

Responsibilities

• Conduct outbound calls to customers to verify transaction legitimacy and gather information.
• Perform root cause analysis to identify process gaps or control failures contributing to fraud.
• Collaborate with cross‑functional teams to resolve fraud cases and implement preventive measures.
• Analyze fraud patterns and escalate high‑risk cases with documented findings.

Skills

Investigative experience

Analytical thinking

Communication skills

Remote work capability

Education

Some college preferred

Job description

OneMain Financial seeks a Fraud Investigator to support fraud managers and senior investigators in detecting and deterring fraud across personal loans and credit cards. The role emphasizes collecting evidence, coordinating with multiple departments, and escalating high‑risk cases with solid documentation.

The position requires remote‑friendly work habits, strong communication, and the ability to manage a high‑volume caseload in a fast‑paced environment.