Remote Fraud & Identity Investigator

Apex Systems; San Francisco (CA); À distance; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401K with company match

Employee stock purchase program (ESPP)

Résumé du poste

Everforth Apex is seeking a Fraud & Identity Specialist to monitor transactions in real time, identify fraudulent activity, and manage account takeovers. The role supports client platform security through data-driven, customer-first approaches.

The position requires 1–2+ years experience in fraud or related fields, excellent communication, and the ability to work in a dynamic environment. Remote options and weekend availability may be required.

Qualifications

• 1-2+ years in Fraud, Data Processing or Support, or strong academic record.
• Strong verbal and written communication.
• Ability to handle fast-paced and confidential environments.
• Ability to make quick, sensitive decisions.
• Willingness to work on weekends/holidays.

Responsabilités

• Identify fraud patterns and investigations to deter fraud.
• Maintain a queue of inbound customer appeals and prioritize tasks.
• Recognize improvement opportunities and drive tasks to closure.
• Complete live and historical data reviews with attention to detail.
• Execute repetitive tasks while seeking process improvements.

Connaissances

Communication

Decision making

Confidentiality

Attention to detail

Weekend availability

Formation

Bachelor's degree or equivalent

Outils

ZenDesk

Excel/Sheets

Description du poste

Everforth Apex is seeking a Fraud & Identity Specialist to monitor transactions in real time, identify fraudulent activity, and manage account takeovers. The role supports client platform security through data-driven, customer-first approaches.

The position requires 1–2+ years experience in fraud or related fields, excellent communication, and the ability to work in a dynamic environment. Remote options and weekend availability may be required.