Remote Fraud Analyst for E-commerce Risk & Trust

Talanto; Northern (KY); Hybrid; USD 6,900 - 11,000; Full time

Job summary

Talanto is recruiting a Fraud Analyst for a remote role with a wellness client delivering colostrum-based supplements. You will guard e-commerce transactions across payment gateways, review high-risk cases, and protect customer trust while ensuring a seamless shopping experience.

You will monitor gateways, conduct confidential account reviews, document security protocols, and identify gaps to improve fraud prevention.

Qualifications

• Minimum 3 years of experience in customer experience or similar roles.
• Proven track record in fraud analysis or risk management.
• Experience with e-commerce or consumer packaged goods (CPG) industry.
• Demonstrated ability to handle sensitive information with discretion.
• Strong analytical and pattern recognition skills.
• Excellent problem-solving abilities.
• Exceptional attention to detail.
• Strong communication and empathy skills.
• Ability to work autonomously with sound judgment.
• Experience with multiple payment gateway systems.
• WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5, and up.
• Internet speed of at least 40MBPS.
• Headset with noise-cancelling mic and webcam.
• Back-up computer and internet connection.
• Quiet, dedicated workspace at home.

Responsibilities

• Review and assess high-risk transactions.
• Monitor multiple payment gateway activities.
• Handle sensitive customer interactions with discretion.
• Conduct confidential account reviews.
• Resolve complex situations while maintaining customer satisfaction.
• Uphold community trust standards.
• Contribute to improving fraud prevention systems.
• Document and update internal security protocols.
• Identify gaps in current fraud prevention measures.
• Recommend process improvements.
• Collaborate with team on risk evaluation.
• Maintain detailed fraud case records.
• Generate fraud prevention metrics.

Skills

Fraud detection

Pattern recognition

Data analysis

Process improvement

Communication skills

Empathy

Autonomy

Payment gateways

Job description

Talanto is recruiting a Fraud Analyst for a remote role with a wellness client delivering colostrum-based supplements. You will guard e-commerce transactions across payment gateways, review high-risk cases, and protect customer trust while ensuring a seamless shopping experience.

You will monitor gateways, conduct confidential account reviews, document security protocols, and identify gaps to improve fraud prevention.